Prata.pt assumes the commitment to offer an eficient an quick service to the customers. After making your order Prata.pt will verify the product availability. If the product is in stock it may be sent immediately or in the day after the order was made (the essential condition for sending the product is your confirmation of payment).

Orders for Continental Portugal will be sent through CTT postal service (registered post) or chronopost service.

In the first case the cost is 3.00 € and the delivery time is 1 day. In the second case the product will arrive in the next following business day, until 6:00 p. m., after the delivery and the cost is 4.50 €. In both cases the customer defines where the order will arrive. You can choose a home delivery or you can try a Pick-me solution.

In this last case, you can pick up your order in one of the 350 Pick-me stores (cost – 3.50 €). Please visit the website http://www.chronopost.pt/pick-me/rede-pick-me to choose the store you prefer. To pick up you order you must present your ID-card or citizen card. Another option is the Green Mail (cost – 1.90 €). In this case there is no registration and we have no chance to check the order status. In the Green Mail the order is sent with offer packaging but without bag. In all other options the order is sent with offer packaging and bag.

The orders for Azores and Madeira will be sent through CTT postal service (registered post; cost – 3.00 €).

The orders to Europe (but not Portugal) will be sent through CTT postal service (registered post; cost – 5.00 €). If you want an extra insurance the cost is 10.00 €.

The orders for the Rest of the World will be sent through CTT postal service (registered post; cost – 6.00 €). We don´t deliver orders in Post Office boxes.

You can track the status of your order in www.chronopost.pt or www.ctt.pt . All our pieces are packaged and contained to arrive the destiny in complete safety. If you detect any error in your order please inform immediately Prata.pt using our telephone number or e-mail address. Complaints must be presented within 24 hours after receiving the order, otherwise we can´t accept them.

Returns

Returns can be made within 14 days from the date of receipt of the order. To make your return you should contact Prata.pt using our e-mail address or telephone number. You must add the invoice and indicate if you want to change the product or to get reimbursed.

The returned parts must be in perfect conditions and contained in the original packaging. When the customer returns the order because he gave up or he made some mistake, he must pay the carriage costs. If the product doesn´t corresponds to the order or presents defects, Prata.pt will pay the costs of resending. If the product is returned because it has got defects, it will be changed for a new one. If the customer wants to change the product for a different one, the resending costs will be paid by him/her.

Under the law, it is not possible to return, cancel or refund customized products. We advise that you keep your invoice or receipt because it can be necessary in future repairs.